Meade Customer Support

[stan29678]

Just a quick post about returning my lx200gps-12 to meade for repair. I shipped it to them and they signed for receipt on december 13. It was returned to me on January 16. That's not bad considering the christmas and new years holidays are within that range. The scope looks like it was just purchased. All the glass including mirrors are cleaner than they were when i first purchased it. Collimation is perfect. Scope functions better than it did when new. I am extremely impressed with the quality of the work and the speed of the repair. They sent a new handbox with it although my old one works just fine. They offered the sky assurance 1 year warranty after the repair and I got that as well.

I have read many posts here and elsewhere about the poor response from meade in their customer support area but that was not my experience at all.

They only missed one thing. The focus lock would not lock because the inner gear was off the threads. Removed the lock mechanism and turned the internal locking gear until it caught the threads. Put the lock mechanism back in and all is well. Five minute fix.


Stan Smith

[roverich]

Thats great that you got your scope back in such short time . Meade has recieved some bad feedback lately , and customer service is one of the topics that has turned a lot of customers off on meade products .Congrats on a fine scope purchace !

[kennedyusa058]

Thanks for the quick reply!


pret auto

[MistrBadgr]

Thanks for the feedback!

Hearing from many people with their results, including the good and not just folks venting when things go wrong is valuable from people deciding where to send their scopes for repair.

There are any number of places someone can send a scope to.  Most of the others do not have bulletin boards where customers can read appropriate information.

I believe Meade has been working hard to improve the support situation.  With all the transitions in the company, expertise could be one of the first things to go, creating a lot of transition pains and errors.  Looks like the rough spots in the works are getting smoothed out.

I have not actually sent a scope in for repair, but every time I have had something that did not work right, such as the old style DS mounts, the folks I talked to bent over backwards trying to help me.  I do not know what the difference is between me and some other people that had trouble, but I simply have not experienced it personally.

If I have to send in my SCT sometime, I feel better about the prospect from what you have experienced.

Thanks,

Bill Steen

[Mark Sibole]

Bill Thats always been one of the things in many forums  You always hear the bad things but seldome hear any of the good things.
Its always nice to read the good ones also

Mark

[hargy]

hi all... well i got to talk to meade's support team again today. i am trying to gather as much information as i can before i do a tune up to my dec gears. not wanting to turn my scope into a really heavy paperweight, i decided to contact meade and ask them if my scope had the plastic or metal gears. i offered my serial number. they stated, "there is no way to tell what kind of gears you have on your scope". i thanked him for his help and hung up. then it occurred to me. why do i call them, its not like they would try to look up any scope information that they no longer make or sell.