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Problem with the 5000 2" Diagonal


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#1 Spacetravelerx

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Posted 05 March 2013 - 12:46 PM

I am trying to decide if this is normal, or if I have a defective 5000 2" Diagonal.

After about 30 min of use - i.e. taking eyepieces in and out and looking at things AND not grabbing the eyepiece - the barrel extending out the diagonal loosens from the diagonal. To fix this I was told I have to remove the sides of the diagonal and retighten the screws.

I have never had this problem with the regular 1.25" diagonal.

Is this normal? If not is it time for a warranty claim?

-- Andrew
-- Andrew
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and all that...

#2 MistrBadgr

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Posted 05 March 2013 - 03:00 PM

I would call customer support at 800-626-3233 and ask them, or call the vendor you bought the diagonal from.

I would make sure you are not voiding your warranty, which I think you probably will, if you take it apart yourself.

Bill Steen

#3 Spacetravelerx

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Posted 05 March 2013 - 08:58 PM

Bill,

Thank-you for the heads up! It is all taken care of be Meade!

-- Andrew
-- Andrew
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Satellite Development,
and all that...

#4 MistrBadgr

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Posted 06 March 2013 - 05:14 PM

Andrew,

Thanks for the update! It is good to know this is being remedied.

Bill Steen




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