3 replies to this topic

[Spacetravelerx]

I am trying to decide if this is normal, or if I have a defective 5000 2" Diagonal.

After about 30 min of use - i.e. taking eyepieces in and out and looking at things AND not grabbing the eyepiece - the barrel extending out the diagonal loosens from the diagonal.  To fix this I was told I have to remove the sides of the diagonal and retighten the screws.  

I have never had this problem with the regular 1.25" diagonal.

Is this normal?  If not is it time for a warranty claim?

-- Andrew

[MistrBadgr]

I would call customer support at 800-626-3233 and ask them, or call the vendor you bought the diagonal from.

I would make sure you are not voiding your warranty, which I think you probably will, if you take it apart yourself.

Bill Steen

[Spacetravelerx]

Bill,

Thank-you for the heads up!  It is all taken care of be Meade!

-- Andrew

[MistrBadgr]

Andrew,

Thanks for the update!  It is good to know this is being remedied.

Bill Steen